Man With Van East Sheen Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van East Sheen provides removal, transport, collection, and related moving services to customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to create a clear and fair agreement between the customer and the service provider, covering the booking process, pricing, cancellations, liability, waste handling, and legal matters. Please read this document carefully before confirming any service.

These terms apply to all standard man and van services, including domestic moves, office relocations, item collection, delivery runs, and the loading or unloading of goods. Unless otherwise agreed in writing, any estimate provided is based on the information supplied by the customer. If the actual job differs materially from that information, the final price, timing, and service scope may change. Customers should ensure that all details are accurate and complete before booking.

For the purpose of these terms, “we”, “us”, and “our” refer to the service provider operating under the Man With Van East Sheen brand, and “you” or “the customer” refers to the person, business, or organisation requesting the service. Nothing in these terms affects your statutory rights under UK consumer law where those rights apply.

1. Booking Process

Bookings may be made after an initial enquiry and are subject to availability. During the booking process, you must provide accurate details about the items, access conditions, collection and delivery addresses, preferred dates and times, parking restrictions, stair access, lift availability, fragile items, and any special handling requirements. Failure to disclose relevant information may result in delays, increased charges, refusal of service, or the need to amend the booking.

A quotation may be provided as an estimate or as a fixed price depending on the information supplied and the type of job requested. An estimate is not a guaranteed final price. A booking is only confirmed once you receive confirmation from us and, where required, any deposit or prepayment has been received. We reserve the right to refuse or cancel a booking if the job is unsuitable, unsafe, unlawful, or outside our operational capacity.

You are responsible for ensuring that someone authorised is present at the collection or delivery location at the agreed time. If access is delayed, instructions change, or the job cannot begin because of missing information, the scheduled service may be postponed or cancelled and additional charges may apply. All booking times are approximate unless expressly confirmed as a fixed appointment.

2. Payments and Charges

Unless otherwise agreed, payment is due on completion of the job on the day of service. We may accept bank transfer, card payment, cash, or other methods notified in advance, subject to processing availability. For certain jobs, including larger moves, repeat business, or time-sensitive work, a deposit or part-payment may be required to secure the booking. Any deposit is normally non-refundable unless we cancel the service or agree otherwise in writing.

Charges are based on the agreed quotation, the actual duration of the job, the vehicle size used, the number of staff required, waiting time, congestion, parking fees, tolls, storage, packing materials, and any additional labour requested by the customer. If the customer requests extra stops, additional lifting, disassembly, reassembly, or waste removal that was not included in the original quotation, we may apply supplementary charges. Prices may also change if access is more difficult than described or if items are heavier, larger, or more numerous than stated.

Invoices must be paid in full when due. If payment is not made promptly, we reserve the right to charge reasonable administrative costs, interest where permitted by law, and any recovery expenses incurred. Title to any goods sold or supplied by us remains with us until payment has been received in full where applicable. We may suspend future services until outstanding balances are settled.

3. Cancellations, Rescheduling, and Delays

Customers may request to cancel or reschedule a booking by giving notice as early as possible. If you cancel more than 48 hours before the agreed start time, no cancellation fee may apply unless specific non-recoverable costs have already been incurred. If you cancel within 48 hours of the booking, a fee may be charged to cover reserved labour, vehicle allocation, and planning time. If cancellation occurs on the day of the service or when the team is already on route, a higher fee may apply.

Where we need to cancel or reschedule due to operational issues, unsafe conditions, severe weather, vehicle breakdown, staff illness, or events outside our control, we will seek to notify you as soon as reasonably practicable and offer an alternative date or refund of any advance payment not already committed to non-recoverable costs. We are not liable for indirect losses caused by such changes, including missed appointments, loss of earnings, or third-party charges, except where liability cannot lawfully be excluded.

If the customer is not present, cannot be reached, refuses to proceed, or cannot provide reasonable access at the agreed time, the job may be treated as a late cancellation or failed attendance and charges may still apply. Waiting time caused by customer delay may be chargeable, and where the delay makes the job impractical, we may leave the site and invoice for the work already undertaken.

4. Liability, Care of Goods, and Customer Responsibilities

We will take reasonable care when handling items, loading vehicles, and carrying out the agreed service. However, the customer remains responsible for ensuring that goods are suitably packed, protected, and labelled unless packing has been expressly included in the service. Fragile items, high-value goods, antiques, electronics, glass, marble, and items with pre-existing defects should be declared in advance. We may refuse to handle items that are unsafe, poorly packed, excessively heavy, or likely to cause damage.

Our liability for loss or damage is limited to losses arising directly from our negligence and only to the extent permitted by law. We are not responsible for damage caused by poor packing, overloading, unsuitable packaging, hidden defects, inherent weakness, or instructions given by the customer against our advice. We are also not liable for minor cosmetic marks that arise from normal handling, nor for delays caused by traffic, road restrictions, parking limitations, or circumstances beyond our control.

If you request us to move items through restricted access, narrow stairways, low ceilings, or other difficult environments, you accept the increased risk of incidental scuffs or marks unless we have agreed special protective measures in writing. Any claim for damage must be reported promptly and supported by reasonable evidence. We may inspect the item, packaging, and circumstances before determining responsibility. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

5. Waste, Disposal, and Environmental Compliance

Where waste removal is included or requested, the customer must tell us exactly what is to be removed and confirm whether any items contain hazardous, electrical, sharp, contaminated, or restricted materials. We only remove and transport waste in accordance with applicable UK waste regulations. The customer must not place prohibited waste in the load unless this has been discussed and lawfully arranged in advance. We may refuse any item that is illegal, unsafe, or unsuitable for transport or disposal.

Under UK law, waste transfer and disposal must be handled responsibly. The customer remains responsible for declaring the nature of the waste, and we may require sufficient information to classify, segregate, and transport it lawfully. If waste contains chemicals, oils, batteries, refrigerants, paint, asbestos, clinical waste, or other controlled substances, specialist handling may be required and additional charges may apply. We do not accept responsibility for waste that has been incorrectly described by the customer.

By instructing us to remove waste, you confirm that you have the right to dispose of it and that it does not include stolen, hazardous, or prohibited materials unless prior legal arrangements have been made. Where recycling or lawful disposal is possible, we aim to process waste responsibly. We reserve the right to reject items that may breach environmental or transport regulations, and any refusal in such circumstances will not be treated as a breach of contract by us.

6. Additional Conditions

Customers must ensure that property access is safe and that any necessary permissions for parking, loading, or entry have been arranged in advance. We are not responsible for fines, charges, or penalties arising from incorrect parking permissions, restricted access, or inaccurate instructions supplied by the customer. If the job requires permits, building management approval, lift booking, or other access arrangements, these should be organised before the service begins.

We may subcontract all or part of the service to suitably qualified persons or vehicles if needed to complete the booking efficiently. Any subcontractor engaged by us will be expected to follow these terms or equivalent standards. The customer may not assign, transfer, or resell the booking without our written consent. We may also decline to carry items that are illegal, dangerous, improperly packaged, or likely to expose people or property to risk.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy shall operate as a continuing waiver. These terms are intended to be read alongside any written quotation or booking confirmation, and where there is any inconsistency, the written confirmation will prevail to the extent of that inconsistency.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. Any dispute should first be raised in good faith so that both sides have the opportunity to resolve the matter without formal proceedings.

If a dispute cannot be resolved amicably, the parties may consider negotiation, mediation, or another appropriate form of alternative dispute resolution before commencing court action. These terms are drafted for use in the United Kingdom and are intended to reflect standard legal and commercial principles applicable to moving and transport services. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.