Man with Van East Sheen Privacy Policy
This Privacy Policy explains how Man with Van East Sheen collects, uses, stores and shares personal data. It applies to all Man with Van East Sheen customers in our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise use our services.
Man with Van East Sheen acts as the data controller for the personal data described in this Privacy Policy. We are committed to protecting your privacy and handling your information in a fair, transparent and secure way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Data We Collect
We only collect personal data that is necessary for us to provide our services, manage our relationship with you and meet our legal obligations. The types of personal data we may collect include:
Identity and contact details, such as your name, billing address, collection and delivery addresses, and general contact information you choose to provide.
Booking and service details, such as the date and time of your move or collection, type and volume of items to be transported, special instructions, access information for properties and any other relevant service notes.
Communication records, including information you provide when you contact us by phone, through enquiry forms or through other communication channels, as well as records of our responses.
Payment-related information, such as payment confirmations or transaction references. We do not store full payment card details; where card payments are processed, this is done through secure third-party payment processors.
Technical and usage information, where applicable, such as basic device or browser information and general usage data related to how you access or navigate our online content. This may include cookies or similar technologies where permitted by law and your settings.
Lawful Bases for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data to enter into and perform a contract with you, including handling enquiries, providing quotes, confirming and delivering our man and van services, processing payments and dealing with after-service queries.
Legitimate interests: We may process data where it is necessary for our legitimate interests, provided these are not overridden by your rights and freedoms. This includes improving our services, managing our business operations, protecting our vehicles and property, preventing fraud and ensuring network and information security.
Legal obligation: We may process personal data where it is necessary to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations.
Consent: In limited circumstances, we may rely on your consent, for example for certain optional communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time using the methods explained in this Privacy Policy or in the specific communication you receive.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries and provide quotes for man and van services in East Sheen and surrounding areas.
To manage bookings, plan routes, allocate vehicles and staff, and deliver our services safely and efficiently.
To communicate with you about your booking, including confirmations, changes, queries and feedback.
To process payments, manage invoices and handle any related financial administration.
To maintain business records, perform internal administration, and comply with legal, tax and accounting requirements.
To improve our services, including reviewing feedback and analysing trends to help us operate more effectively.
To help prevent and detect fraud, misuse of services, or damage to property and to protect our legal rights.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors or independent controllers, but only where necessary and subject to appropriate safeguards.
Service providers acting as data processors may assist us with functions such as payment processing, accounting support, IT hosting and maintenance, route planning tools or communication platforms. These providers are only allowed to process personal data on our documented instructions and must provide suitable security measures.
Professional advisers, such as accountants or legal advisers, may access certain information where needed for advice, audits or dispute resolution.
Public authorities or law enforcement bodies may receive data where we are legally required to disclose it or where disclosure is necessary to protect our rights, property, safety or the safety of others.
Where any external parties act as independent controllers, they will be responsible for their own compliance with data protection laws and will provide information about how they use your data.
Data Retention
We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and to meet legal or regulatory requirements.
In general, booking and invoice records, including associated personal data, are kept for a number of years after the end of the relevant financial year to satisfy tax and accounting obligations.
Enquiries that do not result in a booking may be kept for a shorter period, sufficient to respond and follow up as appropriate.
Communications related to complaints, claims or disputes may be retained for a longer period where necessary to protect our legal rights.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
International Transfers
Our core services are delivered within the United Kingdom. Where it is necessary to transfer personal data outside the UK or European Economic Area, for example where a service provider is located overseas, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses or equivalent legal mechanisms designed to protect your data.
Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Measures may include access controls, secure storage, restrictions on who can access personal data, staff awareness and handling procedures. While no system can be completely secure, we work to ensure that risks are managed in a reasonable and proportionate way.
Your Data Protection Rights
As a customer of Man with Van East Sheen, you have rights under data protection law in relation to your personal data. These rights may be subject to certain conditions and exemptions but generally include:
Right of access: You can request confirmation of whether we hold personal data about you and receive a copy of that data, along with related information.
Right to rectification: You can ask us to correct or update personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.
Right to restriction of processing: You may request that we restrict the processing of your data in specific situations, for example while we verify its accuracy or consider an objection.
Right to object: You can object to processing based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing.
Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transfer it to another controller where technically feasible.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any issues directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be effective when published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
