Man with Van East Sheen Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van East Sheen provides removal and related services. By booking or using our services you agree to be bound by these terms. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
1.1 "Company" means Man with Van East Sheen, the provider of the services described in these terms.
1.2 "Customer" means the person, firm or organisation booking or using the services.
1.3 "Services" means any transport, removal, loading, unloading, packing, storage, delivery, or associated services provided by the Company.
1.4 "Goods" means any items, belongings, furniture, boxes, equipment or other property entrusted to the Company for the purpose of the Services.
1.5 "Service Area" means the locations within which the Company offers services, including East Sheen and surrounding areas, together with any other destinations agreed at the time of booking.
2. Scope of Services
2.1 The Company provides man and van services, small and medium removals, local and regional transport of household and office items, and other related services agreed with the Customer.
2.2 The Company does not provide professional plumbing, electrical disconnection or reconnection, gas work, or building services. The Customer is responsible for arranging qualified professionals where required.
2.3 The Company reserves the right to refuse to move any item that, in its reasonable opinion, is unsafe, illegal, unhygienic, too heavy, or likely to cause damage to property, vehicles, or personnel.
3. Booking Process
3.1 Bookings may be made in advance and are subject to availability. A booking is only confirmed when the Company has accepted the request and provided confirmation of the agreed date, time, and estimated charges.
3.2 The Customer must provide accurate and complete information at the time of booking, including:
a) Collection and delivery addresses
b) Access details, including floor levels, lift availability, parking restrictions, and distance from vehicle to property
c) An accurate description and approximate quantity of the Goods
d) Any special handling requirements or fragile items
e) Any time restrictions or building regulations that may apply
3.3 The Company will use the information provided to estimate the required time, number of personnel, and vehicle size. If information provided by the Customer is incomplete or inaccurate, the Company reserves the right to adjust the price and, where necessary, decline or reschedule the job.
3.4 The Customer is responsible for arranging any parking permits, visitor passes, or loading bay access required at collection and delivery points, unless otherwise agreed in writing. Any parking fines or penalties incurred as a direct result of inadequate arrangements by the Customer may be added to the final invoice.
4. Quotations and Pricing
4.1 Quotations are based on the information supplied by the Customer and are normally provided as either an hourly rate or a fixed price for the agreed scope of work.
4.2 Unless otherwise stated, quotations do not include:
a) Parking charges, tolls, congestion charges or ferry fees
b) Packing materials or packing services
c) Dismantling or reassembly of furniture or equipment
d) Additional collections or deliveries not specified at the time of booking
4.3 The Company may revise the quotation or charge additional fees if:
a) The job takes longer than anticipated due to factors not disclosed at the time of booking
b) There are delays beyond the Company’s control, such as waiting for keys, restricted access, or incomplete packing
c) The volume or nature of Goods differs materially from that described by the Customer
d) Additional services are requested on the day of the move
4.4 All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.
5. Payments
5.1 The Company may require a deposit at the time of booking, particularly for larger moves or bookings at peak times. The amount and due date of any deposit will be advised to the Customer before confirmation.
5.2 Unless otherwise agreed, payment of the balance is due immediately on completion of the Services on the day of the move.
5.3 The Company accepts payment methods as communicated to the Customer during the booking process. The Customer is responsible for ensuring that adequate funds are available.
5.4 If payment is not made when due, the Company reserves the right to:
a) Suspend or terminate services
b) Retain Goods until payment is received in full
c) Charge reasonable late payment charges and interest in line with applicable UK law
5.5 Any queries regarding an invoice must be raised within 7 days of receipt. Raising a query does not entitle the Customer to withhold undisputed sums.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to the Company.
6.2 If the Customer cancels more than 72 hours before the scheduled start time, any deposit paid may be refunded at the Company’s discretion, less any non-recoverable costs incurred.
6.3 If the Customer cancels within 72 hours of the scheduled start time, the Company reserves the right to retain all or part of the deposit and may charge a cancellation fee up to a reasonable percentage of the quoted price to cover lost time and administrative costs.
6.4 If the Customer cancels on the day of the move, the Company may charge up to 100 percent of the agreed price.
6.5 If the Customer wishes to change the date, time, or scope of work, the Company will attempt to accommodate the request, subject to availability. Changes may result in a revised quotation or additional charges.
6.6 The Company may cancel or postpone the Services due to events beyond its reasonable control, including severe weather, vehicle breakdown, illness, accidents, or other operational issues. In such cases, the Company will use reasonable efforts to inform the Customer as soon as practicable and to offer an alternative date or time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or postponement.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that Goods are properly packed and protected, unless the Company has agreed to provide packing services
b) Clearly labelling fragile items and items requiring special handling
c) Removing or securing loose fittings, fixtures, and cables
d) Ensuring that all Goods to be moved are ready for collection at the agreed time
e) Ensuring that an authorised person is present at both collection and delivery addresses to supervise and sign for work, unless otherwise agreed
7.2 The Customer must ensure that access to the property is safe and free from hazards. The Company may refuse to proceed if it considers that conditions present an unacceptable risk to staff, vehicles, or Goods.
7.3 The Customer is responsible for checking that no items have been left behind at the collection address and that all Goods have been delivered at the destination. The Company does not accept liability for items discovered missing after completion of the move unless there is clear evidence of fault on the part of the Company.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
8.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence, breach of contract, or otherwise, shall be limited to a reasonable amount considering the nature and value of the Goods and the charges paid for the Services.
8.3 The Customer is encouraged to arrange appropriate insurance cover for Goods in transit or to confirm that existing household or business insurance covers removal activities.
8.4 The Company will not be liable for:
a) Damage to Goods where the Customer has packed them inadequately or in unsuitable containers
b) Damage to flat-pack furniture or items that are not designed to be moved once assembled
c) Damage to the internal workings of appliances, unless there is clear evidence of external impact caused by the Company
d) Loss or damage involving items of high value, including but not limited to jewellery, cash, documents, artworks, antiques, and electronic data, unless these have been specifically declared and agreed in writing
e) Normal wear and tear or minor marks, scuffs or scratches arising from routine handling
8.5 The Company will take reasonable care to avoid damage to property such as walls, floors, doors, and stairways. However, the Customer should take steps to protect vulnerable surfaces. The Company’s liability for damage to property is limited to the cost of repair, subject to fair wear and tear and the age and condition of the property.
8.6 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity arising out of or in connection with the Services.
8.7 Nothing in these terms shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be limited or excluded under UK law.
9. Delays and Access Issues
9.1 The Company will make reasonable efforts to attend at the agreed time, but arrival times are estimates only and may be affected by traffic, weather, or other circumstances beyond the Company’s control.
9.2 The Customer must ensure that the Company has adequate access to load and unload the vehicle. If access is restricted, significantly delayed, or requires additional manual handling beyond what was agreed, additional charges may apply.
9.3 If the Company is unable to complete the Services due to access issues or delays caused by the Customer or third parties under the Customer’s control, the Company may charge for waiting time or a missed appointment fee.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove waste or unwanted items where this has been explicitly agreed as part of the Services.
10.2 The Customer must not present hazardous, illegal, or prohibited waste for removal. This includes, but is not limited to, chemicals, solvents, asbestos, gas cylinders, explosives, clinical waste, or items containing hazardous materials. The Company reserves the right to refuse to handle such items.
10.3 Where disposal of items has been agreed, the Company will use authorised facilities or channels in compliance with relevant regulations. Any disposal charges will be itemised or incorporated in the quotation.
10.4 The Customer is responsible for ensuring that any items destined for disposal are clearly identified and segregated from items to be moved to another location.
10.5 The Company will not be responsible for any fines or penalties imposed as a result of the Customer’s failure to declare hazardous or prohibited waste.
11. Complaints
11.1 If the Customer has any concerns or complaints about the Services, these should be raised with the Company as soon as possible, preferably on the day of the move, so that the Company has an opportunity to address them promptly.
11.2 Any claim for loss or damage to Goods must be notified to the Company in writing within a reasonable time of completion of the Services, together with supporting evidence where available.
11.3 The Company will investigate all complaints in good faith and respond within a reasonable period. Cooperation from the Customer, including providing photographs, receipts, or other relevant information, may be required to facilitate a fair resolution.
12. Data Protection and Privacy
12.1 The Company will collect and use personal information provided by the Customer for the purpose of managing bookings, delivering the Services, processing payments, and handling queries or complaints.
12.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the Services.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
14.2 The failure of the Company to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
14.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements.
14.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking.
